★The process
How a project runs, week by week.
Most of what goes wrong on an integration project goes wrong quietly. A prewire misses the week the drywall goes up. A change gets agreed to in a driveway and never priced. A system gets programmed by somebody you never meet and documented nowhere. None of it surfaces until it is expensive.
What we are willing to be held to is that our process is checkable. Each phase below produces something written down — a scope, a price, a schedule, a photograph, a device with its serial number — and every one has a link we send you. The durations are typical, not promised: the builder's schedule and the manufacturers' lead times set the pace more often than ours.
01.
The site walk
It starts in the house, not on a call. We walk the rooms and ask what you want to happen in each one — not which product you want, but what the room should do at seven in the morning and at ten at night. If the house is still drawings, we walk the plans instead: a keypad moved on paper costs nothing, and moved after drywall it costs a wall.
In your portal
The walk is booked from the site: a phone call, a video call or a visit in person. The slot is checked against live availability before it confirms, and video calls arrive with a meeting link.
02.
Design, and the proposal
The proposal is a page, not an attachment. It opens on your rooms and the systems going into each, then the ledger: what is included always, what is not in scope, the itemized breakdown, and a payment schedule tied to milestones rather than to dates. It is not fixed: options toggle in and out, a pick-one group lets you choose between approaches, alternates can be swapped, and tiers can be moved between — every number re-foots as you do. A question at eleven at night is answered from your proposal, not from a brochure.
Accepting is signing. You type your name, it becomes the signature on file, and you hold the button rather than clicking it. Declining and asking for a revision are equally first-class. What gets recorded is the signature, the timestamp, your name and email — and a frozen copy of the exact terms you agreed to, so a later edit to our standard terms cannot reach your record. Then the deposit, by card or bank transfer through a hosted checkout, or tell us a check is coming and we record the intent without touching your money.
In your portal
The whole proposal, with your selections live. After you sign, the same link becomes your receipt — what you bought, what you paid, and what happens next.
03.
Prewire and rough-in
This phase has the hardest deadline in the project, because the window belongs to somebody else. Between framing and drywall, every cable is pulled, labeled and terminated at both ends — coordinated directly with your builder and electrician. Then we photograph all of it, because those photographs are the only record of what is behind the drywall.
In your portal
The weekly build note begins — the phase in plain English with what it actually means, what happened, what is next, who is coming and when, and anything we are waiting on from you. The photographs from inside the walls arrive here, before those walls close.
04.
Rack build and bench programming
While the house is finished, your system is built in our shop. Racks are laid out and loaded, every device labeled, every termination dressed on a bench, not in a mechanical closet at the end of a long day. The first pass of the programming is written and tested against the real hardware, so what arrives has already been switched on once.
In your portal
The weekly note keeps running, and its “waiting on you” list is where a decision we need — a finish, a fabric, a placement — shows up in writing, not in a voicemail.
05.
Install
Trim-out is the visible week, and the one people judge. Keypads go in plumb, speakers align to the ceiling grid rather than to the joists that happened to be there, and every cable labeled at rough-in lands on the port its label names — by the same crew that pulled the wire, which is why trim goes fast.
In your portal
On a day a technician is coming, a link shows where the van is on a map, and you get a text when it is close.
06.
Programming and commissioning
Hardware is bought; behavior is written. This is where the system stops being a pile of excellent equipment and starts being your house — scenes tuned to how the light actually falls in your rooms, engraving that says what the button does, a theater calibrated in the room it lives in rather than to a spec sheet.
In your portal
The schedule timeline, in order: proposal sent, viewed and signed, deposit received, each billing milestone with its trigger and status, and the planned and actual start and finish. Read-only — the record, not a plan you have to maintain.
07.
Walkthrough, training and handover
We walk the finished house with you and write down everything that is not right. That list is ours to close, not yours to chase. Training happens on your own keypads, with whoever actually operates the system.
Then the handover package — the artifact worth asking every integrator you interview to show you. Ours holds a plain-English guide to how your system works, the as-built equipment list with model and serial numbers, your warranties tied to the serials they cover, and photographs grouped by phase. The test: if you sell the house, can a stranger understand your system without opening a wall?
In your portal
The handover package, on a link that does not expire when we drive away — plus the standing view of your system room by room: what was installed, what it connects to, the spec sheets, and the warranty left on each piece.
08.
The first ninety days
The first three months are when a system settles or starts to annoy you, and almost none of it is failure. It is fit: a scene a shade too dim in February, a schedule that assumed you leave at eight when you leave at seven. Adjustments, not a service call you have to justify.
In your portal
Your project page: the stage it is in, the phases underneath it, anything invoiced and outstanding, and one card at the top naming your actual next step — which is usually nothing, and says so.
09.
Warranty and service
Our workmanship — wiring, terminations, mounting — is covered for five years, and the equipment carries its own manufacturer warranty on top of that. Your handover package records which warranty attaches to which serial number, so a claim in year four is a lookup. The service plans page lays out what ongoing coverage includes. Priority response is not something you buy — every customer has it for as long as they own the system.
What a change looks like.
Every project changes. The failure mode is not the change; it is the change nobody wrote down, which surfaces in the final invoice as a number you did not agree to. So a change here becomes a change order, and one cannot even be sent to you without a written reason for it. You get a link showing every affected line as it was and as it would be, with the net difference to your total. Approving takes your typed name, your email and an acknowledgement — and it is that approval, not a conversation, that authorizes the work and the billing. Declining requires you to say what you want revised. Approved changes fold into the project record, so there is no second set of books.
When something breaks.
Reply within one business day — the promise on every page of this site.
Opening a ticket takes about a minute: a subject, what is happening and which room or device, and a priority. You pick a category too — a service call, a warranty claim, or something left from the punch list — because those go to different places. A ticket number comes back immediately, and you watch it move through opened, first response, accepted, scheduled and resolved. The activity you see is yours: status changes and your own messages.
You reply on the ticket rather than starting a new email chain, and the number on this page still works. A portal is a record, not a receptionist.
Already a customer?
Everything above is already waiting for you.
The links arrive by email — nothing to install, no password. Your projects, invoices and tickets live at customer.integrateit.tech, and signing in is a magic link by email or text.
Common questions
How long does a project take?
It depends far more on your house than on us. A retrofit in a finished home can be scoped, built and commissioned inside a few weeks; a whole-house system in new construction runs alongside the build for the better part of a year.
What happens if I want something changed after I have signed?
It becomes a change order, and one cannot be sent to you without a written reason for it. You get a link showing every affected line old-versus-new and the net difference to your total. Approving takes your typed name, your email and an acknowledgement; declining requires you to say what you want revised.
Can I see progress without calling someone?
Yes. Your project manager publishes a weekly note to your portal: the phase in plain English, what happened, what is next, who is coming and when, anything we are waiting on from you, and photographs. A quiet week is reported as a quiet week, and nothing reaches you unreviewed.
What do I actually get at the end?
A handover package, on its own link, that does not expire when we leave: a guide to how your system works, the as-built equipment list with model and serial numbers, the warranties tied to those serials, and photographs grouped by phase.
How fast do you respond when something breaks?
Reply within one business day. Opening a ticket from your portal takes about a minute, and a ticket number comes back immediately. From there you watch it move: opened, first response, accepted, scheduled, resolved.
Is the portal extra, or does every customer get it?
Every customer gets it, and there is nothing to buy or install. The proposal, the change orders, the arrival tracking and the handover package arrive as links we email you — no account, no password. The signed-in portal holds the standing record of your projects, invoices and tickets.
Start the conversation
The walk is where this begins.
Bring us the rooms — drawings, a photo from your phone, or the house itself. The walk costs nothing.
Related reading: the automation guide for how a system is scoped, the questions to ask any integrator before you hire one, and what we promise every homeowner.