The process · week by week
Most of what goes wrong on an integration project goes wrong quietly. A prewire misses the week the drywall goes up. A change gets agreed to in a driveway and never priced. So every phase below produces something written down — a scope, a price, a photograph, a serial number — and a link we send you.
Phases 01 – 03
The pace is set by the builder’s schedule and the manufacturers’ lead times more often than by ours. What each phase leaves behind is not.
It starts in the house, not on a call. We walk the rooms and ask what each one should do at seven in the morning and at ten at night. If the house is still drawings, we walk the plans: a keypad moved on paper costs nothing; moved after drywall, it costs a wall.
You get
The proposal is a page, not an attachment. Toggle an option, pick from a group, swap an alternate — every number re-foots. A question at eleven at night is answered from your proposal, not from a brochure.
You get
The hardest deadline, because the window belongs to somebody else. Between framing and drywall, every cable is pulled, labeled and terminated at both ends — and photographed, because those photographs are the only record of what is behind the drywall.
You get
Phases 04 – 06
The system is switched on once before it arrives, and finished by the same crew that pulled the wire.
The system is built in our shop. Racks are laid out and loaded, every device labeled, every termination dressed on a bench. The first pass of programming is tested against the real hardware, so what arrives has already been switched on once.
You get
Trim-out is the visible week, and the one people judge. Keypads go in plumb, speakers align to the ceiling grid, and every labeled cable lands on the port its label names — by the same crew that pulled the wire.
You get
Hardware is bought; behavior is written. Scenes are tuned to how the light falls in your rooms, engraving says what each button does, and a theater is calibrated in the room it lives in.
You get
Phases 07 – 09
A handover that does not expire when we drive away, and a first ninety days of adjustments — not service calls you have to justify.
We walk the finished house and write down everything that is not right — that list is ours to close, not yours to chase. Then training on your own keypads. The test: if you sell the house, can a stranger understand your system without opening a wall?
You get
This is when a system settles, or starts to annoy you. Almost none of it is failure; it is fit — a scene a shade too dim in February, a schedule that assumed you leave at eight when you leave at seven. Adjustments, not a service call you have to justify.
You get
Workmanship — wiring, terminations, mounting — is covered for five years, and equipment carries its own manufacturer warranty on top. The service plans page lays out what ongoing coverage includes. Priority response is not something you buy: every customer has it for as long as they own the system.
You get
The price
After a no-cost site walk you get a fixed price, not a range by email. If something changes later, it becomes a change order — and it is your approval, not a conversation, that authorizes the work and the billing.
Book a no-cost site walkAccepting is signing: your typed name becomes the signature on file, with a timestamp and a frozen copy of the exact terms.
Changes and repairs
Every project changes. The failure mode is the change nobody wrote down — it surfaces in the final invoice as a number you did not agree to.
What a change looks like
When something breaks
A ticket from your portal takes about a minute: a subject, what is happening, which room or device, a priority, and a category — a service call, a warranty claim, or something left from the punch list.
Call (913) 804-7575A ticket number comes back immediately, and you reply on the ticket rather than starting a new email chain. The number on this page still works — a portal is a record, not a receptionist.
Everything above arrives as a link by email — nothing to install, no password. Projects, invoices and tickets live at customer.integrateit.tech, signed in with a link by email or text.
Questions
Straight answers to what comes up before a project begins. If yours isn’t here, ask.
It depends far more on your house than on us. A retrofit in a finished home can be scoped, built and commissioned inside a few weeks; a whole-house system in new construction runs alongside the build for the better part of a year.
It becomes a change order, and one cannot be sent to you without a written reason for it. You get a link showing every affected line old-versus-new and the net difference to your total. Approving takes your typed name, your email and an acknowledgement; declining requires you to say what you want revised.
Yes. Your project manager publishes a weekly note to your portal: the phase in plain English, what happened, what is next, who is coming and when, anything we are waiting on from you, and photographs. A quiet week is reported as a quiet week, and nothing reaches you unreviewed.
A handover package, on its own link, that does not expire when we leave: a guide to how your system works, the as-built equipment list with model and serial numbers, the warranties tied to those serials, and photographs grouped by phase.
Reply within one business day. Opening a ticket from your portal takes about a minute, and a ticket number comes back immediately. From there you watch it move: opened, first response, accepted, scheduled, resolved.
Every customer gets it, and there is nothing to buy or install. The proposal, the change orders, the arrival tracking and the handover package arrive as links we email you — no account, no password. The signed-in portal holds the standing record of your projects, invoices and tickets.
It depends on the room, the home and how far you want to take it. A single theater, a lighting system and a whole-home integration are different projects with different drivers. We give a fixed price after a no-cost site walk, not a range by email. Call or text and we’ll schedule it.
Our workmanship — every wire, every termination, every install detail we touched. If a Lutron keypad stops working because of how we mounted it, that’s on us. If the keypad itself fails, we coordinate the manufacturer warranty (Lutron, Control4, etc. all carry their own coverage), and the terms for each piece are written down at handover. The full terms are on the warranty page.
We don’t carry financing in-house, but our typical clients use a home-equity line or a builder’s construction loan for new builds. We’re happy to coordinate billing milestones with your bank or builder so it fits their draw schedule.
Related reading: the automation guide for how a system is scoped, the questions to ask any integrator before you hire one, and what we promise every homeowner.
Begin
We walk the rooms, learn how you live, and come back with one fixed price — not a range by email.