November 11, 2026 · 5 min read · Control4
How to change your Control4 dealer
The dealer on your Control4 account is the only company that can change your system. Moving it to another one is a request you make, and Control4 has a set process for it.
The short answer. You change your Control4 dealer from your own account: at customer.control4.com or in the Control4 app, open My Account, then Smart Home Pro, choose Change My Pro and search for the new company. The new company accepts, and your devices, their configuration and your account move with you. If the project was never handed off to you, the new dealer does an on-site takeover instead. IntegrateIT, a Control4 Platinum Dealer with a Control4 Certified Showroom in Overland Park, Kansas, takes over Control4 systems across the Kansas City metro. Call or text (913) 804-7575.
Before you start: two things to check
- Can you sign in? The change is made from the Control4 account the system is registered to. If you do not know which email that is, or you bought the house and the account is still in the seller’s name, start with I bought a house with Control4.
- Have you spoken to the new company? Control4’s help pages say support and maintenance wait until the new company accepts your request. A call first means someone is ready to accept it.
Route one: the project was handed off to you
This is the route Control4 describes for an owner who wants a different dealer, for any reason. In Control4’s words, the customer makes the change:
- Sign in at customer.control4.com, or open the Control4 app.
- Go to My Account, then Smart Home Pro, and choose Change My Pro.
- Pick a reason for the change and acknowledge the notice. Control4 asks you to scroll to the end of it before you continue.
- Search for the new company by name under Search by Pro name, and confirm it.
- The new company sees your request as pending and accepts it. Your old dealer is notified by email.
Control4 also notes that the new company must be Control4 certified.
Route two: the project was never handed off
Control4’s help pages are direct about this one: a customer cannot change their Smart Home Pro unless the project has been handed off to them. That is common when the original dealer closed, or when a system changed hands with a house. In that case the new dealer performs a takeover of the system, on site where the original owner of the project is not around, and then the owner change goes through. Cases that fit neither route go to Control4’s technical support, and the new dealer makes that call.
If your dealer has simply disappeared, the whole situation, including what still works in the meantime, is in my Control4 dealer went out of business.
What moves with you, and what does not
| Moves to the new dealer | Stays behind |
|---|---|
| The devices on the system, including ones that are offline, and their configuration | The previous dealer’s information |
| Location notes | Notification settings, which are set up again |
| Your customer.control4 account | Linked resources the old dealer attached |
The table comes from Control4’s own help pages. The practical meaning: the scenes, keypad buttons and schedules your family uses are not lost because the company changes. What does get lost is anything that only ever lived in the old dealer’s head, which is why the first thing we do after a change is document what is actually there.
After the change: what we do first
- A no-cost on-site assessment. The controller and its software, every device, the network, the rack, and how the programming behaves. You keep the document.
- Notifications set up again, since Control4 does not carry them over.
- A written quote for anything the assessment finds, and only then.
- Ongoing support: updates, programming changes and repairs, with the as-built documentation left at the house.
The full version of those steps is on our Control4 repair page. What drives the cost of the work that follows is in the Control4 cost guide; no price is set before the assessment.
Choosing the next dealer
Ask three things. What is their Control4 dealer level? Will they assess the system in writing before they quote? And who keeps the documentation when they are done? The answers tell you more than a sales call. Our own answers: Control4 Platinum Dealer with a Control4 Certified Showroom, a written assessment at no cost, and the as-built documents left with you. (What a Control4 Platinum Dealer means for a system someone else installed.)
About IntegrateIT. We have integrated hundreds of homes across the Kansas City metro since 2021, from our showroom in Overland Park. Control4 Platinum Dealer with a Control4 Certified Showroom · Lutron Certified Dealer · Crestron dealer · Josh.ai dealer.
Daniel Alon, co-founder, IntegrateIT. Overland Park, KS. November 2026.
Further reading
Where to go next if this article gave you the framework but you want the brand- or install-specific depth.
- Service: Control4 repair · Kansas CityOwnership transfer, a no-cost assessment, a written quote, then ongoing support.→
- Article: my Control4 dealer went out of businessWhat keeps working, what waits, and what to find before you call.→
- Article: I bought a house with Control4Getting the account out of the seller’s name, and what to ask.→
- Service: system takeoverControl4, Crestron and Lutron systems another company installed.→
- Our warrantyFive years of workmanship from the final invoice.→
Changing dealers?
Call before you start the request. We check your route, accept the change, and assess the system at no cost.
Questions
Questions we hear
How do I change my Control4 dealer of record?
Sign in at customer.control4.com or in the Control4 app, open My Account, then Smart Home Pro, choose Change My Pro, pick a reason and search for the new company by name. The new company accepts the request on its side. That works when the project has been handed off to you; when it has not, the new dealer does an on-site takeover instead.
Do I need my old dealer’s permission to switch?
Control4’s help pages describe the change as the customer’s request: the old dealer is notified by email, and the new company accepts. The one condition is that the project has been handed off to you. If it has not, the new dealer takes the system over on site.
Will I lose my programming if I change Control4 dealers?
No. Control4 says the devices and their configuration move to the new dealer, with the location notes and your customer.control4 account. The previous dealer’s details and your notification settings do not move, so notifications are set up again afterward.
Can any company become my Control4 dealer?
No. Control4 says the new integrator has to be Control4 certified. Ask whoever you are considering what their Control4 dealer level is and whether they will put the assessment in writing.
What happens to my system while the change is pending?
It keeps running. The change is to the account, not to the hardware in your house. Control4’s help pages note that support and maintenance wait until the new company accepts, so it is worth calling the new dealer before you start the request.
Who can become my Control4 dealer in Overland Park or Kansas City?
IntegrateIT is a Control4 Platinum Dealer with a Control4 Certified Showroom in Overland Park, KS, and takes over systems other companies installed across the Kansas City metro. Call or text (913) 804-7575 and we will check which route your project is on.
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